What Return On Investment can I expect? I am regularly asked this question before we even get started! I’ve learnt to ask three questions every time before we embark on a transformation journey. They’re simple on the surface, but the conversations they open up are anything but.

When your digital transformation execution does not follow your “committed” roadmap, these types of conversations need to happen. It does not matter how experienced you are; they are always difficult. I have found that the only difference is that, with experience, you go into the conversation better prepared.

Ever provided a “draft” roadmap and now it’s written in “stone”? I learnt very early on that no matter how many “caveats” I put on a roadmap presentation, it became what I was measured against from then on.

I often get asked this by business leaders looking to embark on Digital Transformation. I hear everything from "this should be easy" to "this feels overwhelming." The truth, in my experience, sits somewhere in between.